CUSTOMER SUPPORT
At Super Tech, we follow a continuous improvement program to ensure that our delivered customer solutions perform as expected. Super Tech has a 24 hours per day, 7 days a week Customer Support Center (CSC), consisting of teams from the various technical departments, to support our customers and ensure constant availability of all our services.
We have teams available across the country for preventive and corrective maintenance.
Our CSC and technical teams, apart from their daily operations, are highly competent in providing the following additional services:
- Project support services – The team supports the Super Tech project teams to deliver full scope, all-inclusive projects, comprehensively deploying the right solutions for our customers
- Support Teams – The team offers our customers a 24x7x365 SLA for monitoring and maintenance of their critical systems, either remotely or onsite.
- We work with Our Blue Chip partners like EMC, Dell, Oracle, HP, Cisco, IBM, Sun and others, to understand the dynamics of our customers’ business environment, maintaining first-class standards to bring their businesses to the global marketplace in a world-class way.
Our Technical Support offering includes a variety of models – proactive and reactive with quick response times to meet the business needs of our clients. We also offer full managed services for our customers.
